F.A.Q.
Do you have an elevator?
No we do not, we are not handicap accessible but you only have to walk up two floors.
How early can I check-in?
We promise your suite will be ready by 3PM. If you absolutely need the room early please reserve it for the night before. Our housekeeping staff take their time cleaning the rooms to make sure they are meticulously clean. Should the rooms be ready for arrivals prior to 3pm, we shall activate the door codes and send a text message to the phone number on the reservation alerting the incoming guests that the room is ready.
Do you allow pets?
Sorry, we do not allow pets at The Haus regardless of size or temperament. Guests found to have a pet during their stay may be asked to leave the property with out refund and will be charged a $250 intensive cleaning fee immediately. For those that wish to travel with their pets, we recommend boarding your pet at night so you can enjoy your outdoor adventures during the day. Lake Placid animal Hospital is a wonderful local option. 1-518-523-7319
Where can I park?
1 parking permit will be given to each room. Much like a city, we do not have onsite parking but it is close by. There are several options available to you, the easiest being the UPPER municipal parking lot about 500 ft from our building. R
Do I need to bring cookware?
Nope, all you need are food and spices. We provide a nicely stocked kitchen with pots and pans, plates and glassware for you to cook and serve. These are rental units so if you plan on preparing something elaborate then you may want to bring any special cookware you require.
We have drip coffee makers with filters.
Dishwashers come with detergent.
Ice in the freezer.
Our village has two mid-range super markets.
Do I need to bring sheets?
No.
We have lovely, 100% cotton bedding already made up for you to slip into.
Where do I check-in?
You don’t! The Haus is a fully automated self-check in property. You will be emailed your room number and door access code. If you are in any of the rooms 1-8 the code received will also be your personal code for the main entrance. Rooms 9-10 are direct access from the outside.
What time is check-in?
The door access codes will activate the day of check in at 3pm. Should the room be ready prior our Manager has the ability to activate them earlier and will send a text message out that you can arrive early. After that, you can arrive at anytime as the Haus is a self-check in property.
Do you have Wi-Fi?
Yes and it is FREE!
Do you have DVD players?
Sadly no. There are jacks on the TVs to plug into though.
How big are the suites?
Our suites are roughly 800 sq. ft. each. The average hotel room is only 350sq feet. What a deal!
Do you have a restaurant or room service?
We don’t but we are so close to dozens of Main Street dining options. You could walk the same distance in a resort to reach our friends’ establishments.
Do you have rooms with kitchenettes?
No, better, we have rooms with FULL SIZE KITCHENS. They are stocked for rental use meaning that you can cook typical meals. You need only bring your food and spices unless you are preparing something special.
We have drip coffee makers with filters.
Dishwashers come with detergent.
Ice in the freezer.
Our village has two mid-range super markets.
Can I request a late check-out?
Sorry probably not. We are simply too small to clean a room the afternoon before an arrival. Sometimes if your suite isn’t booked we would be happy to have you stay on a bit longer. Please call us at 518.523.3005 to see what charges apply. Late departures may be subject to a $50/half hour fee.
Please don’t forget to leave behind your parking permit and keys to avoid any replacement costs. We don’t want to charge you, we just want the next guest to be as accommodated as you were.
Do you offer group discounts?
Nope, sorry. We are a small and quiet lodge unable to accommodate large groups unless you book the whole building. Small groups are welcome but please be considerate of other guests.